Refund & Returns Policy
WE WANT YOU TO FEEL CONFIDENT PLACING YOUR ORDER. IF SOMETHING ISN’T RIGHT, WE’RE HERE TO HELP.
30-Day Support Window
If you’re not satisfied with your order, you can contact us within 30 days of delivery.
We’ll review your request and guide you through the next steps.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll work quickly to resolve the issue.
To help us process your request faster, please include:
- Your full name
- Order number
- A brief description of the issue
- Photos (if applicable)
Returns & Product Condition
Because these are consumable products, opened items may not be eligible for return.
However, we review situations on a case-by-case basis and aim to be fair and reasonable.
Shipping Costs
Original shipping charges are non-refundable unless the issue was caused by our error.
How to Request Support
Email: support@powermade.com
Our team will review your request and respond with the next steps.
Chargebacks
If you have an issue with your order, we recommend contacting us first. Most concerns can be resolved quickly without needing to go through your bank or card provider.
Final Note
We reserve the right to deny requests that fall outside this policy or appear abusive or fraudulent.
Our goal is to keep things simple, fair, and clear, so you can order with confidence.
