Refund policy
How returns, refunds, and cancellations work for PowerMade products and the membership.
Last updated: October, 2026
Our approach
We want you to be happy with your order. This policy covers physical products and the PowerMade membership.
Returning unopened products
You can return unopened, unused products in their original packaging within 30 days of delivery. Email support@powermade.com with your order number and we’ll send return instructions before you ship anything back. You pay return shipping unless the return is because of our error. Once we receive and check the item, we refund the product price to your original payment method, usually within 5 to 10 business days.
Opened products
For health and safety reasons we can’t accept returns of opened or used supplements. If you had a problem with a product you opened, such as an unexpected reaction, please stop using it, talk to your doctor, and contact us. We review each case individually.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or not what you ordered, email us within 14 days of delivery with your order number and photos. We’ll send a replacement or refund you. You won’t need to send the item back.
Orders that don’t arrive
If tracking shows your order as delivered but you haven’t received it, or tracking hasn’t moved for 10 days, contact us within 30 days of the ship date. We’ll look into it with the carrier and replace or refund the order.
Cancelling an order
If your order hasn’t shipped yet, email us as soon as possible and we’ll cancel it and refund you in full. Once an order has shipped, it can’t be cancelled, but you can use the returns process above.
The membership
The PowerMade membership costs $9.99 a month and renews automatically each month until you cancel. You can cancel at any time online under Account Center, then Membership and billing, and you keep access until the end of the period you’ve paid for. We don’t give partial refunds for a period that has already started. If you were charged after cancelling, or charged by mistake, contact us within 7 days of the charge and we’ll refund that payment.
Disputes with your bank
Please contact us before disputing a charge. We can usually fix a problem faster than a bank dispute can.
Contact us
Email support@powermade.com. We usually reply within 1 to 2 business days.
